Evenwise

Support

Questions, problems or ideas: we'd love to hear from you.

Email: yuan.wu@aircraft.tw

Include your phone model and app version (at the bottom of the Me tab) and we'll find the problem faster. We usually reply within 3 business days.

FAQ

Can I use it without signing in?

Yes. Without signing in you get an anonymous account. Your entries are still saved on our server, but only this phone can reach them. Before deleting the app or switching phones, connect Apple, Google or email in the Me tab, and your entries will carry over.

I got a new phone. How do I get my journal back?

Sign in on the new phone with the same Apple, Google or email account, and your entries, decisions and look-backs will be there. Anonymous accounts can't be recovered on another phone.

Where do reflections come from? Can I turn them off?

Reflections are created by a third-party service (OpenAI), and your entries are sent only after you agree. They are never used to train any model. Turn off "Reflections after writing" in the Me tab anytime, and keep journaling as usual. See the privacy policy for details.

Is there a limit on reflections?

Yes. Each month you get 10 journal reflections and 10 look-back analyses, and decision help for 3 decisions. Counts reset at the start of each month.

I'm not getting reminders

Check Settings → Notifications → Evenwise on your phone and allow notifications, then set your morning and evening times in the app under Me → Reminders.

How do I add a home screen widget?

Touch and hold an empty spot on your iPhone home screen, tap "+" in the top corner, search for Evenwise, and pick a style.

How do I export my data?

In the Me tab, tap "Export all data" to get a text file with your entries, decisions and look-backs.

How do I delete my account?

In the Me tab, tap "Delete account and all data". Your account and everything in it are deleted immediately and permanently, so consider exporting a copy first. For Apple sign-in accounts, Evenwise's access to your Apple ID is also removed.

If you're struggling right now

You don't have to hold it all alone. Evenwise is a self-reflection tool, not therapy or medical care. Please reach out to your local emergency services or a mental health support line. In Taiwan:

  • Mental health hotline 1925 (24 hours)
  • Lifeline 1995 (24 hours)
  • Teacher Chang hotline 1980

If you're in immediate danger in Taiwan, call 119 or 110.